Bain and Company’s research shows that an increase of customer retention rates by 5% equals an increase in profit between 25 - 95%. You should also know that the cost of attracting a new customer is five times more than keeping the one you already have. Despite this, the majority of companies focu…Read More
Every business seems to ask for feedback from their customers via some kind of customer survey, but on close inspection, it was found that:Many companies are making customers work hard to complete them, andThey ask the wrong questions, andThey offer no benefit for completing the survey, andMost busi…Read More
When you do a Google search for the term “headhunter UK”, you’ll get something like 2 280 000 results back.When you’re searching for the right company to bag your next top talent, that’s a lot of choice...And with so much choice, how do you select the right executive search company to source the bes…Read More
We all do it.Perhaps we shouldn’t. But we’ll keep doing it.And maybe we should.[Judging people by their appearance.]Nowhere is this more true than in the job interview…What the candidate looks like and does not say, speaks far more than what is said.Why?Because its been found that the majority of UK…Read More
Top talent share certain traits, and while there are quite a number of them, in this article we’ve listed the top four, as well as how to identify them in candidates before selecting them as employees:#1: Positive attitudePeople with positive attitudes are usually pretty easy to spot. Typically, the…Read More
There are a number of reasons your recruitment process may be failing you, but the following are the most common, and also the ones that will make the most difference when you work to enhance them:Staff don’t enjoy working for youThe recruitment process actually begins before it begins…It starts int…Read More
What do you do if your competitor keeps bagging the top talent you crave for your business?Answer: make your company more attractive to work at than your competitor’s.How?Secrets to follow…Change the “this is how we do it” processUndoubtedly you’ve heard the saying by Albert Einstein, that goes like…Read More
According to Expert HR, approximately 1 in 7 employees resigned in 2016, this number steadily increasing in the UK since 2012.Additionally, one out of ten new hires quit before they were employed for 12 months. It’s a problem, because low retention rates cost money - it decreases profit and is bad f…Read More
Most people make the mistake of thinking that introverts are shy and timid, but that couldn’t be further from the truth…If the statistics are true, depending on your industry, your workforce is probably made up of 50% extroverts and 50% introverts.But while the world tends to understand the extrover…Read More
The cost of hiring the wrong person is potentially astronomical.Not only do you need to consider the direct cost of replacing staff, which can equal up to two years worth of salary, but there are recruitment costs to take into account - advertising, interviewing, onboarding, training.Then there are …Read More
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